Shipping & Production Information

Production Timeframes

Same Day Production (1 day) - items from our Same Day Category are dispatched the same day you order. Cut off time for same day orders is before 11am Monday to Friday. If you want to pick up from us you can pick up Same Day products at 4:30pm the same day you order.

Standard Production (7 days) - If you need something dispatched urgently, please reach out to us after ordering or use our Same Day service. Promotional items, such as umbrellas and books, can take up to 21 days.

Shipping Timeframes

Regular Australia Post (production time + 2-7 days delivery) - $10 for the first item, then $0.25c per item after that. A tracking number is emailed once dispatched.

Express Australia Post (production time + 1-day delivery) - $15 for the first item, then $1 extra per item after that. Express post is typically overnight unless you live in a rural location.

**International (production time + 4-40* days delivery)** - Starting at $15+ delivery. A tracking number is emailed once dispatched. *International shipping can take longer to certain overseas locations. For more info, please click here.

Pick Up - You'll receive an email as soon as your order is ready, typically within 7 business days. And pick up is from 2A, 80 Bellevue Ave, Gaythorne, Meanjin / Brisbane, QLD, 4051 or 20 Rose St, Fitzroy, Naarm / Melbourne VIC 3065

Please note: All pick-up orders are stored at our warehouse for a maximum period of six (6) months. After this period, uncollected orders will be discarded. Should the client wish to retrieve the order thereafter, a new order must be placed at the client's expense.

IMPORTANT UPDATE - From September 25th 2023, all Meanjin/Brisbane PICK UP orders are only be available from our NEW location - 2A, 80 Bellevue Ave, Gaythorne, 4051.

Postage & production

Every item is printed to order. Here's how long that takes, what postage costs and how to get it faster.

Production times

Time to print and pack your order, before it's posted (business days, Monday to Friday):

How it's decorated	Usually ready in
Digital print (most single shirts and small orders)	7–10 business days
Screen printing (group orders)	2–3 weeks

Busy periods, like the weeks before Christmas, can add a few days. Need it by a certain date? Tell us before you order and we'll confirm it's possible.

Need it sooner?

Choose Express post at checkout and it usually arrives the next business day after it's printed. If you have a deadline, check with us before you order.

Postage within Australia

Service	Delivery after production	Cost
Regular Australia Post	2–7 business days	$10 for the first item, then 25c for each extra item
Express Australia Post	Usually next business day (longer for rural areas)	$15 for the first item, then $1 for each extra item

We email you a tracking number as soon as your order is posted.

International

Delivery usually takes 2–4 weeks after production, depending on the country and customs. Postage starts at $15 and is calculated at checkout. Any import duties or taxes are paid by the receiver.

Lost or damaged in the post

If tracking shows your parcel is lost, or it arrives damaged, tell us within 14 days of the expected delivery date and we'll reprint or refund it. Please check your delivery address carefully at checkout; we can't cover parcels sent to an incorrect address you entered.

Pick up

If you choose pick up at checkout, we'll email you the pick-up address and times as soon as your order is ready. Uncollected orders are held for six months; after that they're disposed of and would need to be re-ordered.

Questions about delivery? Email support@etees.com.au or call 02 7227 2731.