Returns Policy

We work hard to provide consistent, quality prints for our customers, however, if you're unhappy with the product you receive, please follow these instructions to return/receive a new product: Email us at chris@etees.com.au with;

  • The date of your purchase
  • Your order number
  • What you would like to return
  • Why you want to return it
  • A photo highlighting the fault/damage

 

Once we have received this email we will organise a replacement/refund for you if the order meets our user agreement/return policy. You may have to return the product back to etees. 

 

What Can Be Returned

Only items that are faulty, damaged or have a faulty print may be returned. Once an order has been placed using our online system, it's immediately added to our production queue, and we can't edit or cancel it once it's been placed. No returns are accepted after 14 days of your order being received. We do not accept items that have noticeable wear or makeup stains. We do not refund BYO or supplied garments, supplying garments to us is done at your own risk. Returns must also comply with our user agreement.


We do not refund or exchange for change of mind, errors in approved proofs, errors from non 'print-ready' artwork, shipping or supplier stock delays or if the customer chooses the wrong garment size. Please note: sizing measurements online are within +-2cm—anything outside of this allowance is considered faulty. Print dimensions and print placement measurements are within +-2cm and anything outside of this can be considered faulty. Proof approval is important, and paying for an order is considered approval of the supplied proof. 

Clients must ensure that the artwork, quantity and shipping address is correct before payment is made. We do not accept returns for errors made by any of our couriers when we have dispatched to the correct address by the due date.


Delivery Timeframes

The nature of print is that our processing, production and postage timeframes can vary, though we do our best to ensure the quickest turnaround on each order. In the unlikely event that there is an error due to the couriers that we use (Australia Post, Startrack, Toll Priority and Fastway) we cannot take responsibility, however, we may offer a partial refund on the order. If you order with express shipping and your location is rural, international or not covered by the Australia Post National Express Post Network, then we cannot take responsibility for shipping timeframes.

Please contact us so we can look after you, well before your due date. We want you to receive your garments on time and are only a phone call or an email away.

 

BYO & Supplied Garments

BYO supplied garments & apparel are supplied at the customer’s risk.

Please remember that if a print or production error occurs on BYO apparel, replacement items cannot be sourced by us & will not be reimbursed. If you have concerns regarding BYO apparel, it is suggested that you either supply extra garments for testing purposes, or instead choose items from available product range. 

 

Washing Instructions

  • Cold water
  • Gentle cycle
  • Wash inside-out
  • Do not tumble dry
  • Dry in shade

Garments will not shrink if the correct washing guidelines on the t-shirt labels are followed; if you believe the garment was washed correctly please send us an email following our return instructions.

NOTE: ONLINE ORDERS OR ORDERS WHERE YOU UPLOAD YOUR OWN ARTWORK

etees takes great pride in its commitment to customer satisfaction. However, certain circumstances are beyond our control. Please note that we cannot be responsible for:

  • Spelling, punctuation or grammatical errors made by the customer.
  • Mistakes that the client has approved after being sent a proof*
  • If the artwork you as a client upload is low quality and results in a poor print
  • 5% difference in design printing colours & size
  • 5% difference in the actual garment colours
  • Errors in user-selected options such as product type or size. *Please use our size guide for measurements or email us for advice.
  • Garment shrinkage in wash
  • Courier delivery timeframes

All orders placed over the phone, email or in-person are subject to the same return procedure and also the Proof Approval Disclaimer. Verbal agreement, payment of an invoice or emailing a reply with approval constitutes authority to proceed. Clients are requested to check thoroughly before approving.

We have taken the utmost care printing your artwork, however, we are not liable for client error. Due to the production process, colours, position, size & scale are indicative only.

Returns & refunds

Everything we sell is printed to order with your design, so we can't take items back for a change of mind. If something's wrong with your order, we'll put it right.

Faulty, damaged or printed wrong

Email support@etees.com.au or call 02 7227 2731 as soon as you can, ideally within 14 days of delivery. Please include:

  • your order number and the date you ordered
  • which item, and what's wrong with it
  • a photo showing the fault or damage

If the item is faulty, damaged or not printed as ordered, we'll reprint it or refund it. If we need it back, we'll tell you how to return it and cover the cost. Please don't wear or wash an item you want to report.

What counts as a fault

Printing and garments always vary a little. We treat it as a fault when:

  • the print is more than 2cm from where you placed it, or a different size by more than 2cm
  • print or garment colour differs noticeably, more than about 5%, from what you ordered
  • garment measurements are more than about 1.5cm off the size chart
  • the print is cracked, peeling, smudged or incomplete, or the garment is damaged
  • you received the wrong item, size or colour

What isn't a fault

  • a size, colour or product chosen by mistake (check the size chart on each product before ordering)
  • spelling or design errors in your artwork, or a design you approved at checkout
  • blurry or low-resolution images you uploaded
  • normal shrinkage when washed
  • garments you supplied yourself

Changing or cancelling an order

Orders go into production soon after payment, so we usually can't change them. If you need to cancel, contact us straight away. Once garments have been ordered for your job, a cancellation fee of at least $35 may apply to cover them.

Lost in the post

If tracking shows your parcel is lost, tell us within 14 days of the expected delivery date and we'll reprint or refund it. Postage details.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing on this page limits those rights. See also our guarantee.