Help & questions
Quick answers about ordering custom t-shirts from etees. Can't find it here? Call 02 7227 2731 or send us a message.
At a glance: no minimum order ยท most orders ready in 7โ10 business days ยท postage $10 for the first item ยท faulty prints reprinted or refunded.
Ordering
Is there a minimum order?
No. You can order a single custom t-shirt. There are no setup fees on digitally printed items. Screen printing starts at 25 of one design.
How long will my order take?
Digital prints are usually ready in 7โ10 business days and screen-printed group orders in 2โ3 weeks. Then allow 2โ7 business days for regular post, or next business day for express. Production and postage times.
I need it fast. What are my options?
Choose Express post at checkout: once your order is printed it usually arrives the next business day. Working to a date? Ask us before you order and we'll confirm it's possible.
Can I mix sizes in one order?
Yes. Choose your design once, then set the quantity for each size.
Can each shirt have a different name?
Yes. Digital printing lets every item be different, for example names and numbers on team shirts, at no extra setup cost.
What if my colour or size is out of stock?
If a garment runs out after you order, we'll contact you so you can wait for new stock, swap to a similar item or get a refund.
I need 25 or more. Is it cheaper?
Usually. Larger runs can be screen printed, which lowers the price per item. Group orders explains the options, or ask for a quote.
Can I change or cancel my order?
Contact us straight away. Orders go into production soon after payment, so changes aren't always possible, and once garments are ordered a cancellation fee of at least $35 may apply.
Artwork & printing
What size should my image be?
For a full-size front print, use an image around 3,500 pixels wide. Smaller prints need less, but below about 1,800 pixels wide a large print may look soft. A PNG with a transparent background works best, and vector logos (SVG) print sharpest. The largest print area is about A3 (30 ร 42cm).
Can you remove the background from my photo or logo?
Yes. In the designer, select your image and use the remove background option for plain white backgrounds.
Is there anything you won't print?
We don't print other people's logos, trademarks or copyrighted artwork without permission, or content that is sexual, violent, hateful or illegal. Our guarantee has the details.
Sizes, care & delivery
How do I find my size?
Each product page has its own size chart. Garments can vary by about 1.5cm from the chart.
How do I wash my printed shirt?
Wash cold and inside out, line dry out of direct sun, and don't iron over the print, tumble dry, bleach or use fabric softener. A faint mark around a new digital print can appear; it washes out in the first cold wash.
How much is postage?
$10 for the first item, then 25c for each extra item, anywhere in Australia. Express post is $15 for the first item, then $1 per extra item. International postage starts at $15. Postage details.
Where is my order?
We email a tracking number when your order is posted. You can also check your order status in your account.
Something's wrong with my print. What do I do?
Email support@etees.com.au or call 02 7227 2731 as soon as you can, with your order number and a photo of the problem. If the item is faulty we'll reprint or refund it. Returns policy.
Do you sell gift certificates?
Yes. Buy a gift certificate and let them design their own.

